Please notice that in my original grievance submission, I included the total e-mail correspondence as an attachment, which you’ll find a way to reference in relation to the above details. We would like to inform you that your doc has been reviewed by the related department, and it has been decided that it doesn’t meet the required situations. Particularly, the document you submitted does not have the Apostille stamp on the first page, and the second page of the doc is highlighted in white, which is not acceptable for validation. The second account that they let me reopen I verified it as soon as attainable whereas the primary account by no means was verified at all. They had been happy for me to have the second account if I royal-fortune.co.uk lost but as a result of I won they closed my account and now won’t respond. We will discuss your case internally with our entire group, evaluate all the data, and I will get again to you as soon as attainable.
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To maximise the loyalty program, players are encouraged to wager constantly and take part in exclusive occasions. Luckily managed to beat the wager they usually requested for my paperwork for verification. After per week they had been still ‘under investigation’ after which I was informed the funds would be paid within the next couple of days. The fact that the casino operates and not utilizing a UK license does not mechanically entitle you to a refund. If you had won, they might have been obliged to honor your winnings, at least from our perspective, as they permitted you to play on their platform. What issues to us is that the on line casino allowed you to play, regardless of their licensing status.
Yes, the site is totally optimised for cellular browsers, offering seamless gameplay with out the need for a devoted app. Sure, Royal Fortune Casino is licensed by the Curacao Gaming Authority, guaranteeing a good and regulated gaming setting. The casino employs advanced SSL encryption to protect players’ private and monetary info, adhering to business standards for knowledge security. I even have tried to contact the casino repeatedly but had no success.
Gamers can anticipate a robust number of slot titles and the addition of sports activities betting and crash games. While LuckyAce holds enchantment for crypto lovers, the questionable licensing situation is a crucial factor to contemplate. I’ve supplied them with all the requested paperwork, even a tax return. Now they’re requesting an apostilled doc that they had already permitted. You should move the verification process to make withdrawals, but not to deposits.
In order to make a withdrawal or receive funds, it is absolutely essential to be verified. Minutes after my account was verified, my refund request was rejected, and my account was blocked. The exchanges we have had to date have not yielded important development, as you proceed to reiterate the same arguments. Please understand you’ve the option to either adjust to the on line casino’s requests or select to not. Our ability to intervene in their licensing status is essentially non-existent, as we aren’t a regulatory authority.
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Additionally, any possible refund will solely be evaluated after you’ve efficiently completed the KYC and AML procedures. It is necessary to note that the on line casino can’t assure a refund with out the profitable fulfillment of those necessities. I expressed my considerations about offering this documentation, because it appears they do not hold the Curacao license they claim to have.
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Royal Fortune Casino operates underneath a Curacao eGaming license, adhering to worldwide standards of fairness, transparency, and responsible playing. Take your support for Ruby Fortune Casino to its subsequent stage. You may even get in touch with the shopper help team just for affiliates must you need assistance.
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